Cancellation & Returns

14 DAY MONEY BACK GUARANTEE

All of our orders have a 14-day money back guarantee as standard. If you change your mind, just return your items unused, in its original condition within 14 days of receiving it and we will either exchange it or give you a full refund.

If in the unlikely event that you are not fully satisfied with your purchase, please email online@awoodidea.co.uk, stating your order number, what items you wish to exchange or cancel and the reason.

To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days depending on your card issuer’s policies.

You are responsible for the cost of returning your item/items back to us. The goods must also be returned by a reputable carrier to minimise the risk of damage. If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and must be returned on the original pallet for protection.

The item is your responsibility until it reaches us, for your own protection we recommend using a service that allows insuring the goods.

In the unlikely event that an item/items are deemed faulty, you must notify us by email at online@awoodidea.co.uk within 48 hours of receiving the goods detailing the problem including any images.

We do not offer a returns policy on special order products unless they are deemed faulty.

Please be aware that these conditions are only applicable to purchases made online.